Cruise agent refund question?
So I decided to make a fully refundable deposit for $500 with a cruise travel agent to keep a low price. Well I found a lower price and decided to cancel my deposit. Before I cancelled my deposit, I saw that $1000 was pending on my card from the cruise line for the reservation. So I told my agent about the $1000 and that I wanted it all fully refunded. She said that the extra $500 was due to the cruise lines mistake and that it shouldn’t go through past pending because they would catch it, and that she would take care of it if it did. And she also said that it would take up to 2 billing cycles for my refund! isn’t that 2 months? When she said refundable I assumed immediately.
Now the charges to my credit card are not pending, and the full $1000 is billed to my credit card. I emailed the agent and she said that she did all she can and I’ll get a refund shortly…
I cannot wait 2 months for this refund since it is the card I am purchasing the cruise on! What can I do??
As far as I know, it can take up to 2 billing cycles for a credit card refund. But in my experience it doesn’t take that long. Also your CC company may see that a refund is pending and grant you the credit to book your new cruise. Call and ask to speak to a supervisor and talk the issue out, they have options out there to help you.
Good Luck
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